Never had that issue with Ford before. What a coworker who moved here from Canada DID have with his Honda (Canadian car) was that a dealership would not do warranty work on it because it was a Canadian model (dumbest excuse I have seen). I had a similar issue with Toyota when we bought a car in Georgia and purchased the extended warranty.dealership said it was good in entire southeast. We got transferred to Tennessee and NOBODY would do a warranty claim stating they were not in the Southeast. Now if you look at Tennessee on a map......

I would hazard a guess you are getting the same issue. Here's the thing: I was a service writer at a dealership. The claim process us the same no matter WHERE the vehicle is from or sold. If it was the case then Bombardier, a Canadian manufacturer would not have warranted their product here. Same goes for the Honda's, Kawasaki's, etc. It is pure laziness/lack of giving a crap on the dealership's part.

I would suggest emailing Ford directly. I would also suggest bypassing customer no service and email either the Vice President of Media Relations, or the VP of Investor relations and lay out the issue politely, but also state the you a)Chose to purchase a Ford product and b)Chose to purchase what had turned out to be a useless warranty that is being made so by a service department that seems disinterested in getting paid directly by Ford to provide their service. This generally falls into a category of a service manager (usually the one in charge of filing, and following up on warranty claims) being to lazy to do the paperwork and followup work. When I took over our service department, I found over $200,000 in unpaid claims only to find out that they needed either a small note of work performed, or were completely unsubmitted. Try either VP and post an update. I would be surprised if you didn't't get your repair completely covered.

guitar74 wrote:

Never had that issue with Ford before. What a coworker who moved here from Canada DID have with his Honda (Canadian car) was that a dealership would not do warranty work on it because it was a Canadian model (dumbest excuse I have seen).

The cross border warranty thing is standard to all car makers, as I understand it. It is done to protect dealers, especially ones close to the borders. All the vehicles are clearly marked as to what country they are intended for sale in, not only because the rules and regulations governing the vehicles have some differences between Canada and the States, but also because of the pricing structure due to currency exchange. A lot of people learned that lesson here a few years ago when our Canuk Buck was at par and above the US dollar. The pricing structure doesn't/didn't keep pace with the currency exchange rates and the Canadian pricing was still 20%+ higher than US pricing, so there was a big saving going to the States instead of buying locally. A lot of people didn't now the warranty would be voided, and others took the risk for the immediate cash savings. My local dealer told me that the dealer agreement with Ford said he could have lost his dealership if he sold a new vehicle into the States, and that is supposed to be industry norm.

Your co-worker did get screwed because that warranty provision is not supposed to apply when you change country of residency. He was not an American who bought the car in Canada to save money, he is a Canadian who moved to the States and brought his car with him. His warranty should still be honoured and the Honda dealer did not display much understanding of customer service and the intent of the cross border warranty exclusions.